General Terms & Conditions & cookies
Cookies are used on Swoon´s website. They are small text files stored on the visitor's computer to give you the best shopping experience.
We use persistent cookies, that remains on the visitor’s computer, to improve the site for the visitor and remember what's in the shopping cart and to handle the purchase.
Session cookies, that are stored temporarily in the visitor´s computer and disappears when you close your browser, is used to register statistics about the use of the site.
You may at any stage refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.
Please note that if you choose not to accept cookies, you will not be able to make purchases on our site. Our site works even if you only allow session cookies, you can still see all products and read all information. However, if you choose not to allow session cookies from our site, you will not be able to add any items into the cart or make an order.
All purchases are made online via our website. We do not accept orders by phone, fax or email.
You must be over 18 years old or have parental consent.
We reserve the right at any time to adjust the terms and conditions, prices, products, descriptions or pictures on the website.
The stated prices include VAT for EU countries.
Norway: Note! Swoon pays for customs duty and VAT when sold to private individuals.
DIBS - Card Payment.
Your online payment is secured by swoon.se using payment services from DIBS (www.dibs.se). DIBS systems are certified according to PCI DSS by Visa and MasterCard for arranging payment transactions in the highest security. All communication between SWOON and your bank is handled by DIBS and encrypted via SSL (Secure Sockets Layer). Swoon never have access to your card information and can not record or store your card details.
DIBS also supports 3D Secure to identify the cardholder for purchases on the Internet and thereby reduce the risk of misuse of credit card information. If your card is connected to the 3D Secure you will be switched over to your bank for verification before payment is approved.
We accept the following debit and credit cards: VISA and MASTER CARD.
Paypal - Secure Payments.
PayPal secures both your financial information and protects your purchases.
The information you provide to SWOON will not be shared or resold in any way or in any form. We use this information only to process your orders. Your email address is used to send order confirmation to you and if we need to contact you.
SHIPPING AND DELIVERY
Our delivery partner Bring and their partners in your country delivers the goods right up to your home. They will contact you by; phone, text message or e-mail for arranging a delivery window. Delivery will take place on weekdays.
The delivery charges depend on the weight and size of the products you order. In your shopping cart you can see exactly how much it will cost to deliver the content of your cart to your shipping country.
A normal furniture order will be deliveried in our specially designed box solutions on semi or full pallet, coated with a special plastic cover to protect the packaging during transport.
For your safety, you are asked to identify yourself when you receive the delivery. You must be prepared to receive the delivery at the agreed time interval. You must also be reachable at the numbers you have provided when placing the order. Remember to inform the carrier if access by road is limited for trucks. The delivery truck can be up to 15 meters long (2.6 m wide and 4.2 m high).
Also note that the pallets with the goods often weigh between 50 kg to 100 kg and that the delivery company can not assist in carrying it into your home.
Carrying and unpacking is not included. Delivery will be made as far as legally practicable way there. SRA ferries deemed as passable road.
Cancellations must be made at least one (1) working day before the goods are loaded on the truck.
All the furniture in our two standard colours Snow White (white) and Storm Black Ashes (black ash, natural veneer) is in stock. The same applies to all our handles and knobs, basin taps, legs, and other options. That means a delivery time of about 3 weeks.
All other colours or any NCS-colour are made to order and have a delivery time of about 5 weeks.
If you notice any transport damage at delivery, a written note must be made by the driver on the delivery note.
Check and open the item. Should something be defective we will rectify this as quickly as we can. Notify us promptly to firstname.lastname@example.org, so we can send replacement products.
The damaged or defective goods must not be used.
RIGHT OF WITHDRAWAL
You may cancel your purchase for stock items within 14 days of receipt, without giving any reason. The item must be returned in unused condition and in original packaging within 14 days. You pay for return shipping.
This does not apply to furniture in a colour of your own (all colours except Snow White and Storm Black Ashes) which is made to order. Such orders can not be exchanged or returned.
When you exercise your right to cancel the order, you are required to keep the product in as good condition as when you received it. Save the original box and pallet! If goods are damaged or lost in delivery, you lose the right to cancel the order.
The purchase price will be refunded in full within 30 days after return of the goods to us after unpacking and inspection of the goods. The customer is responsible for return shipping.
Return deduction of 30% of its value is in addition to the cost of return shipping.
Contact us at email@example.com for further instructions.
If you have any problem with your order, please contact us at firstname.lastname@example.org.
We sell all products with two (2) year manufacturer's warranty. This guarantee covers defects in material and workmanship and applies to products put to domestic use only.
This guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered or cleaned using incorrect cleaning methods or cleaning products (see “Care instructions”). This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents. This guarantee does not apply if the products have been used for non domestic purposes.
This guarantee does not cover consequential or incidental damage suffered by any person.
ERRORS AND CORRECTION OF PUBLISHED MATERIAL
We reserve the right to correct prices, product texts and images printed or written incorrectly on the website. We reserve price adjustments, changes in inventories and technical error on the site, the browser or in hardware such as networks and servers.
We are in permanent product and further development of our products. We reserve the right to make design changes.
For technical reasons, colour deviations can occur between the furniture that we show pictures of on our website and the furniture we deliver. Feel free to order our colour samples!
Our furniture in "Storm Black Ash" is made of genuine ash veneer. The wood grain is part of the natural wood character, for that reason two furniture in black ash is not completely equal to each other.
112 18 Stockholm
Corporate Identity Number: 556915-9675
Customer Service: email@example.com
Telephone to Swoon Showroom: +46 8 452 95 20